Srmehranclub Documentation

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General Questions

12

Is Technical Support Offered?
Are all the Software Genuine?
Are there any limitations on the number of sites where these files can be used?
What is the product exchange and how can I claim for it?
Why Products are so Cheap? What do you get?
How can I get your membership free?
Can I keep the plugins and themes after my subscription ends?
Do you provide any trials?
I downloaded the product from another site, and it does not work. Will it work if I download it from you?
Where can I find the customer testimonials?
Can you extend help in recommending a theme for my website?
What does GPL mean?

Account, Payment and downloads:

10

What payment methods do you provide?
Can I utilize download manager software such as IDM or other programs to download any product from your website?
Are there any restrictions on downloading products from your website?
How to download products from your site?
Can I get a refund ?
Can I cancel anytime?
Does Technical Support is Offered?
What payment methods do you accept?
Are there any restrictions or limitations regarding product downloads from your website?
If I purchase a membership, am I permitted to download all available products? –

Support:

4

How do I send a support request? What are tickets?
What is the guaranteed response time for the support service?
Is it possible to get support from the developer via Srmehranclub?
May I receive support in my regional language?

Legal, Safety and guarantee

12

Are all the Software Genuine?
What is the guarantee that the website’s products do not contain malicious codes, viruses, or advertisements?
Based on your company portfolio, I thought you didn’t provide nulled or activated versions of any product, and all products were 100% genuine, but this is not the case. Please explain.
What does “Nulled” signify in the downloaded files?
In the downloaded archive, the Virustotal service detected a virus?
What does purchase proof entail? Can I get proof of purchase of the product?
Is Srmehranclub is the Developer of these products?
Is downloading and files are Legal?
What does GPL mean?
Is Technical Support Offered?
If I am unable to find a specific product on your website, is it possible for me to request a new product?
Is it possible to download the pre-built templates along with all the plugins included within the theme?

Installation, Update and using:-

10

Why isn’t the latest product version available on your website?
How can I manually update an already installed product?
What hosting requirements do you suggest for the installation and use of products?
What hosting do you recommend for WordPress?
How to Update Files?
Does the product Updates provide?
Why are these plugins and/or themes asking me for a license key?
How can I hide license reminders or usage keys?
Do License Keys need or be provided by Srmehranclub?
We encounter an error when uploading themes to our website related to the style.css file. What steps can be taken to resolve this issue? –

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Docs Category: Support:

How do I send a support request? What are tickets?
Is it possible to get support from the developer via Srmehranclub?
May I receive support in my regional language?
What is the guaranteed response time for the support service?

Srmeharanclub is not involved in the development of any item that is listed. These items are developed by third-party developers and are distributed by Srmehranclub. All items are falls under the GPL. We at Srmehranclub are not linked and endorsed with the products of developer listed in our directory.

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