We believe in customer service excellence; hence our customer support team responds within 24 to 48 hours for minor issues. In the case of complicated issues, it may take a maximum of 5 days, depending on the subject under consideration.
Frequently Asked Questions (FAQs)
Your Queries Answered: Common Questions about Srmehranclub.com
Welcome to our FAQ page! Here, we’ve compiled answers to address the most common questions users have about Srmehranclub.com. Whether you’re curious about our products, memberships, or policies, Updates, Support, Account, Installation and uses, safety and guarantee etc you’ll likely find the information you need below. If you don’t see your question answered, feel free to reach out to us directly through our contact form, and we’ll be happy to assist you.
Frequently Asked Questions (FAQs)
Support:
- What is the guaranteed response time for the support service?
- How do I send a support request?
A ticket is a request initiated to seek assistance on the website. You can create a ticket any time by landing on the Contact Us page. Here, choose the option "Fast Ticket Support" to create a ticket.
- Is it possible to get support from the developer via Srmehranclub?
The answer to your question is no because we are third-party developers dealing in a vast collection of products. So direct support from the developer at our end is impossible. However, we try our best to provide all kinds of technical support to the customers for all products purchased.
- May I receive support in my regional language?
Yes, you may receive support in any language if you opt for Live Chat. On Live Chat, utilize the auto translator in the advanced tool to receive support in your desired language. If you choose to communicate through means other than Live Chat, you will need to use either English.
